When you book with us we never collect or store card details online, you are entering these details directly with payment processors (who specialise in the secure online authorisation and processing of credit/debit card transactions with the major credit card companies and banks).
The other information you provide to us upon booking (such as ages, names, address, passport data, any special needs/dietary requirements etc) we must pass to:
1) the relevant suppliers of your travel arrangements (such as airlines, hotels, transport companies, insurers etc).
2) to public authorities such as customs/immigration if required by them, or as required by law.
Data will normally be passed over to 3rd parties using secure transmission protocols, occasionally it may be necessary to send data insecurely, for example: in order to process a late booking we may send data by email we will only do this if there is no other practical option and not doing so would result in booking errors.
If we cannot pass this information to the relevant bodies (whether in the UK/EEA or elsewhere) you will not be able to travel, your consent for us to do this is a prerequisite of booking.
Data Storage & Marketing
The Charter Flight Centre Ltd utilises industry leading email service providers to store enough information so we are able to contact customers with changes to their booking. We endeavour to delete old data at regular intervals. We will never sell personal information. Our employees and associated companies are obliged by us to respect confidentiality and operate to recognised industry standards. We will not use your information, or the information provided by you for others in your party, for any purpose other than carrying out your booking or, provided you have not objected to it, we will ask for your feedback and inform you of offers in the future (via email and other means). All such digital marketing includes a method to opt-out (for instance ‘unsubscribe’ links in emails) but informative messages (change of flight times, cancellations etc) are mandatory.
Our Website Service
Our Alert Services & Other Marketing
If you’ve signed-up for email alerts via our websites or social media we will need to access enough details to fulfil these services for you. Where appropriate we will always offer unsubscribe links (email) and can offer assistance in how to control social media platforms, browsers or operating systems.
n addition to these alerts services, we will also send email reminders to people who have started to book but not completed their booking or had technical problems. We also add code to our website to allow us to place alert messages on social media platforms (and other advertising networks) to remind people of what they’ve searched for previously or their incomplete bookings. This code does not include any personally identifiable information.
We do not record our telephone calls however staff may note down personal information during the call. This data maybe, if appropriate, be electronically recorded and the manual notes will be destroyed.
How to contact us
- By email: firstname.lastname@example.org
- By Phone: 020 8232 9779 (Mon-Fri 9am-5pm)
- By Mail: Villa Centre Holidays 10-12 Upper Square, Old Isleworth, TW7 7BJ