charterflights.cu.uk

Terms & Conditions

These Terms and Conditions cover all 'Travel Arrangements' made of one or more 'Booking Items' made with one or more 'Travel Providers' whether made on our website or over the telephone with our call centre. We are the Charter Flight Centre (Charter Flight Centre Limited, company number 05234195) and our correspondence address is at Trident Court, 1 Oakcroft Road, Chessington, KT9 1BD . If you make a booking for a Booking Item then the Booking Item will be provided by one or more Travel Providers.  We are responsible to you for ensuring that your booking is processed correctly, however please read these Terms and Conditions carefully as they confirm details of our responsibility to you and what the Travel Providers will be responsible for when providing your Booking Item.

For the purposes of these Terms and Conditions:

A 'Booking Item' is defined as a contract with one or more Travel Provider for one specific item, for example a hotel booking, a flight booking, transfer arrangements, airport parking, attraction tickets or insurance.

'Travel Arrangements' are defined as a combination of one or more 'Booking Items' linked to the same departure date, for example a flight booking and a hotel booking or a flight booking and a car hire booking.

A 'Travel Provider' is a principal provider of travel services such as tour operators, airlines, hotels, accommodation providers, amusement parks and cruise.

Bookings

Charter Flight Centre acts as an agent of Travel Providers, whose Booking Items are featured either on our website, or as communicated to you.  Charter Flight Centre carefully selects the Travel Providers for whom it acts as an agent (based on their experience, reputation, feedback on quality of services, etc) in order for you to contract directly with those Travel Providers for the provision of those featured Booking Items.  Charter Flight Centre provides the opportunities for you to book with the Travel Providers at the rates we secure with those Travel Providers, but Charter Flight Centre is not responsible in any way for the provision of the Booking Items which you may purchase from the Travel Providers through us and all contracts for provision of the Booking Items that you may purchase are on the booking terms and conditions applicable to the relevant Travel Provider with whom you may contract, as notified to you at the time of booking. 

Charter Flight Centre does not warrant or guarantee that the quality and standard of the Booking Items offered on the website by Travel Providers for whom we act as agent.  Any concerns regarding the Booking Items purchased by you from a Travel Provider must be brought to the attention of the Travel Provider by you directly, as the Travel Provider is directly responsible to you for bookings you have made with them through us.

Once your booking has been completed and payment for your Booking Item(s) has been made (in accordance with these Terms and Conditions), we will issue you with documentation relating to your booking, as detailed below. 

Due to the fact that you are pre-paying for the Booking Item(s) that you will receive from a Travel Provider, and the Booking Item(s) may include flights, various protection of monies paid is provided to you, depending on what the Booking Item(s) are and how they are booked.  Clause 1 of these Terms and Conditions sets out details of what financial protection may be in place for what you have booked, then the remainder of these Terms and Conditions goes through details on how your booking is processed and how payments are taken.

  1. Financial Protection

The Air Travel Organisers Licence (“ATOL”) system provides financial protection when you book Travel Arrangements that include a flight, whether the flight is combined with another Booking Item, or if it is an ATOL protected flight. It also ensures that you will not be stranded abroad in the event of the insolvency of the Flight Provider.  What you have booked and the way it has been booked will dictate the financial protection in place, as detailed in this Clause 1.

A.         Where we sell you a flight where we have a written agency agreement in place with the airline authorising us to sell flights directly as an agent for that airline to consumers, such arrangements do not require us to sell those flights under our ATOL licence, as acting for an airline who authorises us directly to sell flights as an agent for that airline to consumers and issue tickets for travel on the airline’s services is exempt from the need to financially protect that flight sale under our ATOLlicence.  This also applies when we are acting as an IATA accredited agent and we sell flights in our capacity as an IATA accredited agent.  If we are selling you a flight under such an arrangement as an agent for the airline then we will not be providing you with financial protection under our own ATOL and will therefore not be providing you with the ATOL Certificate.  You will be provided with tickets for the flights purchased in accordance with these Terms and Conditions and the terms of our appointment with the relevant airline.

B.         If you are being sold a flight for business travel purposes, or where the flight is under a credit sale (where you are not paying for the flights until the flight has been taken), we will not be required to sell such flights under our ATOL licence and will therefore not be providing you with financial protection under our ATOL licence or with an ATOL Certificate.  You will be provided with confirmation documentation on the flights purchased in accordance with these Terms and Conditions.

C.         When you buy an ATOL protected flight from us (ie, not a flight under the terms of A or B above), you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.  We, The Charter Flight Centre, hold an ATOL licence for the purposes of providing financial protection to customers who book a flight which is protected under our ATOL licence (number 2740).  Clause 1.1 – 1.3 below sets out details of the financial protection provided where we sell a flight, or flight-inclusive Booking Item(s) to a consumer.

D.        Please note that if you are purchasing a Booking Item (including a flight or any other Booking Item) from us in order to make this available to your own customers, then such trade sale will not be ATOL protected as such sale will be conducted on an ATOL-ATOL basis and you will be required to financially protect your customer’s money for that Booking Item under your own ATOL licence.  Clauses 1.1 – 1.3 below therefore do not apply to such sales.Flight Plus other qualifying Booking Items

If your Travel Arrangements include a flight and one or both of the following Booking Items; overseas overnight accommodation or overseas car hire of more than 24 hours, and these Booking Items were booked at the same time or within 48 hours of each other then your monies will be protected under our ATOL licence.  If you have booked in this way, then the Travel Arrangements booked will be a “Flight Plus”, which is required to be protected under our ATOL licence as we have sold this to you, even though we are not the Travel Providers.

You will receive an ATOL Certificate detailing all your protected Travel Arrangements and this means that your money is ATOL protected so that you will be able to continue with your holiday or suitable alternative holiday (at no extra cost) or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of one or more of your Travel Provider(s).

We, or the Travel Provider identified in your ATOL Certificate, will provide you with the Booking Item(s) listed on your ATOL Certificate (or a suitable alternative).  In the case where we are insolvent, an alternative ATOL holder may provide you with the Booking Item(s) you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable for a refund of monies paid).

Please note that where a Travel Arrangement is booked as a “Flight Plus”, we are not acting as a Tour Operator and each Booking Item is treated as an individual element, where we are acting as an agent of the Travel Provider (or as your agent in respect of certain airlines) and we accept no responsibility or liability with regards to Booking Item(s) booked whatsoever.  Your Travel Providers will be liable to you for the proper provision of your Booking Item(s) under their contract with you.

  1. Flight Only

When you purchase a flight and no other Booking Item through us it will normally be ATOL protected, subject to paragraphs A, B and D above. If the Booking Item that you purchase is a flight only, then you are protected under our ATOL (2740), or we act as an agent for a Travel Provider and cover is provided by the Travel Provider’s ATOL. The details of the relevant ATOL protection in place will be confirmed to you at the time of booking.

  1. ATOL Certificates

On receipt of payment, you will receive an ATOL certificate which will clearly state who is providing the ATOL protection. There are some exceptions to ATOL protection for flight only sales: (i) where you have purchased a ‘low cost’ flight (as advised to you in writing) and therefore you are the principal and we are only acting as your agent.  When booking ‘low cost’ flights we will pay the Travel Provider in full for the flight at time of booking on your behalf and using your payment details so that the payment is issued directly from you and we will charge you a booking fee for processing that payment and therefore in the event of our financial failure your flight ticket will still be valid, (ii) the ATOL system is primarily designed for customers who live and depart from the UK, overseas residents and flights originating from overseas may not be covered by the ATOL system.  Please check at the time of booking.

An ATOL certificate will confirm the details of the monies protected by the relevant ATOL licence for the Booking Item(s) (whether this is under our ATOL licence or a Travel Provider’s ATOL licence, depending on what is booked, as detailed above).  The ATOL certificate will also give you details on where you can get information on what the ATOL protection means for you and who to contact if things go wrong.  The ATOL holder detailed in the ATOL certificate issued to you will be responsible for the financial protection of the Booking Item(s) you have booked, so that if the ATOL holder becomes financially insolvent, then the Civil Aviation Authority will be required to refund the monies that you paid to the ATOL holder for the Booking Item(s) covered by that ATOL licence.

If the Travel Providers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme.  You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

  1. Accommodation Only or Booking Item without a flight

Accommodation only bookings or any Booking Item such as car hire of airport parking will not normally be covered under the ATOL system as that booking does not include a flight.

  1. Flight Providers

Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost. Your right to a refund and/or compensation from the relevant Travel Provider would be set out in the relevant Travel Provider’s terms and conditions. If any payments to you are due from a relevant Travel Provider, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the CAA Passenger Advice and Complaints Service on 020 7453 6888 or visit www.caa.co.uk.

  1. General Terms and Conditions

The General terms of business below apply to all bookings.

When you confirm your Travel Arrangements you will be required to make full payment if your departure date is within 12 weeks. If outside of 12 weeks then you will be asked for a deposit or full payment for each Booking Item dependent on the terms and conditions of the travel providers.


The balance must be paid at least 12 weeks before departure. If payment is not received by this date, we reserve the right to treat the booking as cancelled by you and cancellation charges will be due from you as set out below.

It is important that you understand that payment at the time you are making your booking does not in itself mean that your booking is confirmed. Your booking is only confirmed when we send you our email confirmation of booking. Because we are making live reservations with Travel Providers we have to have the security that we have appropriate payment from you and hence your initial payment to us is your authority to us to confirm your booking with the Travel Provider. If unexpectedly in the short time between your payment and us seeking to confirm your booking with the Travel Provider the Booking Item(s) has become unavailable and we cannot obtain an alternative acceptable to you, you will of course receive a complete refund of the money you have paid for that Booking Item(s). You must also understand that this refund will only apply to the Booking Item(s) which is unavailable and any other bookings will not be affected, that is, you will be committed to any other Booking Item(s) which were booked for travel at the same time.

  1. When we act as Agent for the Travel Provider

When we are acting as an Agent for a Travel Provider your booking is subject to both the relevant Travel Provider's Booking Conditions and these Terms and Conditions. All Booking Conditions of Travel Providers contain limitations and exclusions of liability which will apply to you. Cancellation and amendment charges are payable if a booking is cancelled or amended after it has been confirmed, in accordance with the relevant Travel Provider’s Booking Conditions. Cancellation charges may be 100% of the original cost. We will provide you with access to the Travel Provider's Booking Conditions by way of a link from our website at time of booking or upon request at any time.

We will help you make your Travel Arrangements by arranging for you to enter into a contract with one or more Travel Providers for one or more Booking Items. Please note that irrespective of the various Booking Item(s) you book, for example a flight booking or a hotel booking, each booking is a separate booking and your bookings, even though they may be linked to the same dates of travel, do not constitute a package as defined in the Package Travel, Package Holiday and Package Tour Regulations 1992 ("Package Travel Regulations 1992") (as may be amended from time to time), nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 ("ATOL Regulations"). All bookings are purchased individually (unless stated otherwise) at their own individual price. The price charged in total for several bookings will always equal the total of the prices charged for each individual booking.  Although we do not sell packages as such, we will provide financial protection for flights or flight plus Travel Arrangements sold to you in accordance with Clause 1, where applicable.

  1. Confirmation Documents

We will send confirmation of your Travel Arrangements by automated email to the email address you have provided. If any Booking Items are waiting confirmation these will be listed as 'on request' and we will confirm these as soon as we can. At the same time we will issue any ATOL certificates confirming what protection you have under the ATOL scheme, as detailed in Clause 1.

  1. Travel Documents

Flight Tickets, Accommodation Vouchers, Car Hire Vouchers, Transfer Vouchers, Attraction Tickets and UK Airport and Car Parking Vouchers will normally be emailed to you around 10 days before departure. Sometimes we receive hard copies of tickets, especially certain flight tickets and attraction tickets; these will be posted to you at the address you provided at the time of making your Travel Arrangements.

  1. Booking Accuracy

Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors within 24 hours of making your Travel Arrangements by contacting our Administration Department, as detailed on our website. We will normally correct small errors free of charge however where data has been transmitted to the Travel Provider then they may charge even for minor corrections and we will pass this cost on to you with our amendment fee detailed below in Clause 5.3.

Please ensure that the names given match those in the relevant passport.

The booking information that you provide to us will be passed on only to the Travel Providers of your Travel Arrangements or other persons necessary for the provision of your Travel Arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.


If you travel outside the European Economic Area ("EEA"), controls on data protection may not be as strong as the legal requirements in the United Kingdom.

If we were not authorised to pass this information to the relevant Travel Providers, whether in the EEA or not, we would be unable to arrange your booking. In making this booking, you consent to this information being passed on to the relevant parties on your own behalf, and on behalf of those people included in your booking.

Full details of our data protection policy are available upon request.

  1. Administration Fees

On certain bookings we will charge an Administration Fee which is a fee levied by us to cover various administrative and other expenses incurred in the capacity of an agent in facilitating your booking and the related contract between you and the Travel Provider. Administration Fees may not be refundable in the event of cancellation or any claim under the ATOL system and if these are being raised, we will confirm these to you at the time you make your booking.

  1. Cancellation and Amendment

If you cancel or amend your booking the Travel Provider may charge the cancellation or amendment charge shown in their Booking Conditions (which may be 100% of the cost of the Travel Arrangements) and you must in addition pay us the cancellation or amendment charge stated below in Clause 5.

  1. Delivery of Documents

All documents (including invoices / tickets / insurance policies) will normally be emailed to you. Once documents leave our offices we are not responsible for their loss unless such loss is due to our negligence.

If tickets or other documents need to be reissued all related costs must be paid by you. You can elect for delivery by other means subject to payment of an additional charge.

  1. Passports, Visas and Health

We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant embassies and / or consulates. Neither we, nor the Travel Provider, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Many countries now require passports to be valid for at least 6 months after your return date.

Some of our accommodation providers negotiate their low rates on the basis that residents of the country where the hotel stay is taking place are not eligible to stay at that rate. In most circumstances, this does not apply to residents of EU countries staying in other EU countries. Problems seem to mainly occur where non-EU passport holders are booked to stay in the country where the passport was issued. For example, Turkish nationals in Turkey, or Egyptian nationals in Egypt. If you think this may affect your booking, please ask our Customer Service team to confirm your booking will be accepted by the hotel, as resolution once you are abroad will be very difficult. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

  1. Final travel arrangements

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport.

  1. Alterations by your Travel Provider

  1. Flights

Flights may on occasion be subject to change by up to 12 hours either side of the published times without compensation or the right to cancel. Tour operators may on occasion change the airline used. This is not classified as a major change and no compensation or right to cancel will be offered. Change of UK departure point between the airports serving London: Gatwick, Heathrow, Luton and Stansted is not classed as a major change by some operators. If a change occurs there may be no compensation or right to cancel offered by the Travel Provider. In very rare cases change of destination airport such as between Plovdiv and Sofia, and vice versa is not classed as a major change by some operators. If a change occurs there may be no compensation or right to cancel offered by the Travel Provider.

We will advise you of any change to your flight details prior to departure by email and if a significant change we will also contact you by telephone. You must therefore ensure that you supply us with current email address and telephone numbers.

For inbound flights, it may be necessary to reconfirm your flight with the airline. Please check this in the correspondence received from your Travel Provider, including the Travel Provider’s Booking Conditions.

You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

We can not accept responsibility in the event that you miss your flight, or if you do not confirm your flight times as described above.

  1. Accommodation

Sometimes your accommodation provider may need to make a change. If you have already booked we will let you know as soon as we can, if there is time before your departure.

In the unlikely event that your accommodation provider has to make a major change or alteration to your booking, they will offer you the option of accepting the change or cancelling the booking and receiving a full refund of all monies paid to us in connection with the accommodation booking.  This will depend on the accommodation provider’s Booking Conditions.

  1. General

We do not accept responsibility for any expenses or costs incurred by you as a result of the change and we do not accept responsibility for changes or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include (but are not limited to) war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action or accommodation ceasing to be available.

All bookings made, even if arranged at the same time, are separate and independent bookings. Where your Travel Provider initiates a change or cancellation to a booking, your ability to cancel or change any other bookings is not affected. For example, if your accommodation booking is changed or cancelled by your Travel Provider, the Booking Conditions applicable to your Booking Item(s) (including cancellation charges) will still apply, and vice versa.

  1. Changes by you

  1. Cancellation

Flights cancelled more than 12 weeks before departure will be charged loss of deposit. Flights cancelled within 12 weeks will be charged at 100% of the cost of the flight. Please note that many flights from "low cost airlines" such as (but not limited to) Easyjet and Flythomascook are non refundable in the event of cancellation regardless of how many days before departure the booking is cancelled.

Accommodation cancelled more than 21 days prior to departure will only result in loss of deposit, or 30% of booking value, whichever is the greater.

Accommodation cancelled less than 21 days prior to departure shall result in a cancellation charge equal to 100% of booking value.

Attraction tickets and excursion vouchers are non refundable.

All other booking types cancelled more than 21 days prior to departure shall result in a cancellation charge equal to loss of deposit, or 30% of booking value, whichever is the greater.

All other booking types cancelled less than 21 days before departure shall result in a cancellation charge equal to100% of booking value.

Where we are acting as an agent for the Travel Provider and the Travel Provider has a sliding scale of cancellation charges (in its Booking Conditions) that are less than detailed previously then we will normally pass on these charges plus an administration fee of £40 per person.

  1. Name Changes on flights

If there is a minor error in the spelling of your name please contact us as soon as you realise and we will endeavour to correct the spelling. Some Travel Providers will charge high fees to make minor corrections we will advise you of the charges and it will be up to you to decide if you want to make the correction, we will generally advise that if you are going to a European destination and the error is only one or two letters or an incorrect title then it is probably not necessary to make the change.

If you are making a total name change then all suppliers have different policies. Some will treat this as a cancellation and rebooking and will charge cancellations charges and others will charge a name change fee. We will advise you of these charges and if you want to make changes we will pass on these fees plus the administrative fee shown under Clause 5.3  ‘Amendments’ below to make any changes. We will also charge you a name change fee of £40 per person, plus any increase in the price of the flight.

  1. Amendments

If you need to make an amendment to your booking you will be asked to pay the following administrative fees. An amendment would be any changes to a booking excluding name changes or cancellations which are covered above. Any further cost we incur in making the change will also be charged to you.


Car-hire booking £10

Parking booking £10

Transfer booking £10

Attraction ticket booking £10

Accommodation booking £20

Flight booking £20 (no administration fee is charged in respect of any extra (e.g. baggage, speedy boarding) that could not be added at the time of the booking.

Administration fees are charged on a booking by booking basis, however the maximum total fee charged on any one occasion is £30.

  1. Website accuracy

We endeavour to ensure that the details of all Booking Item(s), including prices, displayed on our websites are accurate. However, given the high volume of flights, hotels and other products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors. This is because the information which you are shown is being transmitted effectively live from the relevant Travel Provider’s IT system.

Notwithstanding the above, in cases where details other than price are materially incorrect we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on that booking only.

Where inaccuracies relate to the understatement of the price of a specific product you will be offered either a full refund of money paid on that booking only or the opportunity to maintain that booking on receipt of the additional payment which is necessary or in the case of accommodation bookings an additional option being an alternative booking of equivalent or superior standard.

  1. Complaints

We will always try to deliver the highest standard of customer service but if you have any dissatisfaction regarding your Travel Arrangements they should be reported to the relevant Travel Provider or their local supplier or agent immediately, particularly when you are in resort. If the Travel Provider is unable to resolve your concern at that time, please contact our customer services team who will try to assist you. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to from the relevant Travel Provider may be reduced or you may not receive any at all depending upon the circumstances. If you wish to also make a formal complaint upon your return home then these should addressed in writing to Customer Relations at our address detailed above, and we will forward this to the relevant Travel Provider on your behalf, for the Travel Provider to resolve your complaint.

  1. Limitation of liability

To the extent that we are not negligent in the provision of our services to you, we accept no liability or responsibility for any complaint, loss, damage, expense or other claim in respect of any aspect of your bookings or Travel Arrangements.

Specifically, we will not be liable for any act or omission by any person not employed directly by us and whilst we have chosen our Travel Providers with care we have no control over our Travel Providers and so cannot be held responsible for any action or omission of our Travel Providers or their servants, agents or employees.

Moreover, we cannot be held responsible for any loss, damage or expense incurred or suffered by you which results from strike, civil commotion, fire, flood, war, threat of war, terrorist activity, national or nuclear disaster, late delivery, adverse weather conditions any act of God and / or any other event which is outside of our reasonable control.

In no circumstances shall we be liable for any economic loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the failure or delay in performing the services under these terms of business or otherwise in connection with these terms of business; or for any indirect, special or consequential loss or damage (howsoever arising).

In all cases the absolute aggregate maximum liability of Charter Flight Centre under or in connection with these Terms and Conditions (howsoever arising) shall be limited to the total price paid by the customer for the specific bookings related to any given complaint.

Nothing in these Terms and Conditions shall limit or exclude the liability of Charter Flight Centre for death or personal injury resulting from its negligence, fraud or fraudulent misrepresentation or from any other liability which cannot be excluded by law.

  1. Jurisdiction

These Terms and Conditions will be governed by English law and any related disputes will be dealt with in the courts of England and Wales. If you live in Northern Ireland or Scotland, the courts of Northern Ireland or Scotland as appropriate can deal with any disputes.

  1. Credit Card Fraud Protection

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms and Conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

  1. General Terms applying to Accommodation Bookings
    1. Child Discounts

Any discounts are usually based on children sharing with two full paying adults. The costing shown will automatically advise you should discounts apply to the property you have chosen. The Hotel will usually ask for child ages. In both hotels and apartments, any room or board supplements are usually payable at the adult rate.

  1. Duration

Most accommodation is available on a nightly basis, although some accommodations require a minimum stay of 3 or even 7 nights. Our websites will identify these properties once a search has been made and highlight this information if deemed necessary.

  1. Requests for Accommodation

We will happily approach Travel Providers to request accommodation, when not available from our wide range. We make no charge for this service.

  1. Special Requests

Although we will endeavour to pass any reasonable request on to your Travel Provider, we are unable to guarantee that the request will be met.

  1. What is included in the price?

Hotel and apartment prices shown our websites are shown, based upon the information you supply, inclusive of all taxes, service charges and the meal arrangements specified below.

Not included are local resort charges, or optional charges that are levied by the hotel or charges for cots, details of which can be obtained before you depart on request.

RO - Room only - no meals

SC - Self-Catering - no meals, but cooking facilities are provided

BB - Bed & Breakfast - continental breakfast

HB - Half Board - continental breakfast and dinner

FB - Full Board - continental breakfast, lunch and dinner

AI - All Inclusive - continental breakfast, lunch, dinner and local branded beverages and soft drinks*

Hotels may have varying levels of "All Inclusive" – please refer to the description listed under your chosen accommodation.

  1. |Gala Meals

Gala meals are provided at many hotels at Christmas and New Year and payment for them is usually compulsory. When you make your reservation with us, the cost of any compulsory gala meals is NOT included in the price unless this is specifically confirmed when you book.

  1. Star Ratings

These are used to symbolise the overall quality and level of standards of each hotel, apartment or villa. The ratings are generally issued by the Travel Provider and are are based on criteria including the range of standard facilities, the quality of the furnishings, the quality and range of the food outlets, and the overall level of service. They range from 2 star, where you can expect simple accommodation with limited facilities, to 5 star accommodation which is likely to have a full range of facilities of the highest standards. Our ratings may be different to official ratings as they vary significantly by country, and often within countries. Also, not all countries have rating systems. Where available the official rating of each property is shown with the description.

  1. Self Catering Inventory Deposits

In some self-catering properties you will be required to leave an inventory deposit when you arrive, which will be returned to you at the end of your stay, less the cost of any losses or damage incurred.

  1. Overseas Accommodation

Overseas accommodation is usually subject to a tourist tax which will be payable locally. Check in / check out times vary by property but as a rule, please use this guide:
Check in: 3pm

Check out: 11am

Rooms may be kept on later, to be agreed with the property direct, for an extra charge.

  1. Website Accuracy

We take reasonable care to ensure that the information published about each hotel, villa, or apartment is accurate. Facilities and amenities in accommodation may be temporarily unavailable for operational reasons. Where this happens we will do our best to advise you as soon as possible. We cannot accept liability for errors or omissions in the descriptions.

  1. “Low Cost” Airline Bookings

Where we have provided services to you in respect of a “Low Cost” Airline (as advised to you), this is a different service to that we provide for the sale of other airline tickets. These special terms contained in this clause 11.11 shall apply to all “Low Cost” Airline sales.  In these cases we will search the relevant airline database, and then, if you choose to buy, we will purchase the flight seats on your behalf directly from the airline as your agent.  These Agency Terms of Business and the Booking Conditions of the airline will apply to your booking. The Booking Conditions will be deemed to be incorporated into this contract.

  1. Entire Agreement

These Terms and Conditions contain the entire agreement between us relating to the subject matter in these Terms and Conditions, and supersedes any prior understanding or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing by a duly authorised representative of Charter Flight Centre.

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