The ATOL scheme is run by the Civil Aviation Authority (CAA), part of the UK Government, and ensure that travellers are protected against losing money or being stranded abroad should the company they book with cease to trade.
To obtain and retain our ATOL licence we must annually provide the CAA with details of our business and lodge a bond, set by them, to cover the cost of flying stranded passengers home and to cover the bookings we have taken.
Our strength stems from the fact we are independent and act as an agent for many different companies. In many cases where we are an agent your booking will be covered under their ATOL licence not ours. Your invoice will always inform you of the ATOL number you are covered under.
When a company ceases trading it often takes a long time to sort out the mess left behind. The first priority of the CAA is to make sure those passengers that are already abroad can get home. After that they will then start to investigate forward bookings. Where we act as agent we will assist our customers in the claims process